Reporting To:

Sales Director - Naylor Concrete

Hours:

Full time - 37.5hours

Working Location:

Home-based, but expected to attend the Barugh Green, Barnsley office, as and when required.

Job Overview:

You will be responsible for gaining specifications of Naylor Concrete's ranges of Prestressed Concrete Lintels in the UK market.

You will carry out your duties efficiently and effectively and ensure that the business's aims are met in accordance with agreed objectives, standards, and practices. It is anticipated that the majority of your time will be spent out of the office on Specification activities.

Key Accountabilities:

This role will ensure that the following activities are effectively and efficiently undertaken

• To be responsible for achieving specifications of Prestressed Concrete Lintels
• Work closely and in conjunction with our Technical department
• Promote Prestressed Concrete Lintels to all specifiers, including but not limited to, architects, engineers, contractors, housebuilders, and government bodies.
• Project tracking including the use of Glenigan sales lead software
• Effective use of NBS Source to monitor specifications and determine where our BIM objects have been downloaded
• Professionally deliver CPD seminars as required
• Resolve technical issues and complaints that may involve site visits.
• Recommend changes to develop/improve products and product offering
• Effective use of company CRM system

Experience, Skills, and Qualifications:

• Extensive knowledge of dealing with Specifiers and the Specification process.
• Sound knowledge of construction principles including the ability to read and interpret technical drawings
• Ability to prioritise and manage multiple projects and complete them within the required timescales
• Be able to work flexibly on your own or as part of a team.
• Self-motivation and ability to manage own diary and appointments

Reporting To:

Sales Office Manager - Naylor Concrete

Hours:

Full time - 37.5 hours

Working Location:

Office based at Barugh Green, Barnsley.

Job Overview

You will be responsible for ensuring that orders are accurately entered on the GP/Dynamics system and in-line with customer agreements in terms of price, minimum order values and carriage paid policies.

The outstanding order book is delivered in date order, to customer expectations, and within current lead times as agreed with operations by liaising with transport providers.

Communicate with customers regarding outstanding balances and agree on a revised delivery schedule where required.

Ensure that communication and co-operation with our Transport Provider is the highest possible level and teamwork is built into the process.

Ensure all invoice queries are resolved efficiently to both the satisfaction of the customer and Naylor Concrete.

Key Accountabilities:

1. Commercial and Customer Services.

• Support your Line Manager in the implementation of overall commercial and Service strategy.
• Effective order management of stock and site orders to conclusion of order.
• Ensure satisfactory customer service levels, support, and contact.
• Ensure customer queries and complaints are appropriately dealt with. They are escalated where necessary and brought to a satisfactory conclusion with regards order facilitation.
• Work with the Loading Team to ensure customer requirements are met effectively.
• Work with transport partner to ensure a deliverable and cost-effective service within stated delivery periods and equal or improve OTIF and Customer Satisfaction levels.
• Work with Supply Chain / Operations with regards to product availability ensuring agreed service levels of product availability can be met.
• Ensuring customer service levels and resolutions are effectively handled and satisfactorily resolved, by working with other departments within Naylor Concrete.
• Minimise our ‘Costs to Serve’.

2. Maintain effective communication with your Line Manager.

• Liaise with your line manager on a regular basis raising any key issues and major developments promptly.

3. Wellbeing.

• Ensure energy, determination and work rate of oneself is always at its upmost.
• Recognise the need to develop oneself; identify any personal training needs and participate in relevant training that the Company delivers.
• Ensure wellbeing of oneself.
• Ensure a healthy work life balance.
• Ensure steadiness under pressure.

4. Working within the Company's Quality Standards.

• Monitor and maintain standards of quality and compliance at all times.
• Investigate any issues and recommend actions to prevent any re-occurance.
• Take corrective action if appropriate.
• Liaise and co-operate with the Group Quality Manager as and when required.

4. Information Technology.

• Ensure knowledge of Microsoft packages including word, excel, power point, email and internet.

5. Adhoc Duties

• Any other duties, as demanded by the job role and as requested by your line manager as and when required.
• Some flexibility on working hours may be required from time to time (holiday cover etc)

Experience, Skills, and Qualifications:

• Knowledge and understanding of the order intake and delivery processes.
• Excellent communication skills with both internal and external stakeholders.
• A ‘Can Do’ attitude to ensure that we reach as near 100% OTIF as possible.
• Customer Relationship management with Branch and Site Personnel and particularly good conflict resolution skills.
• To be able to manage and prioritise workload to a high standard.
• Team player mindset